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Frequently Asked Questions

Returns & Replacements

Q. How many days after delivery can returns be initiated?

We have a 7-day No Questions Asked Return Policy, and every customer is eligible to return a product until it is mentioned on the specific product page. Products with custom-powered lens features are not returnable, as they are specially made for individual customers.

Q. What are courier charges for return orders?

There are no extra charges for returning a product unless a return pickup service is unavailable for the given pincode. Therefore, customers are provided with Free Returns & Replacements.

Manufacturing

Exemplary Quality Assurance and Innovative Design: Crafting Exceptional Eyewear Experiences

All our products are meticulously crafted using premium materials, featuring designs inspired by global fashion trends. Rigorous quality checks are conducted at each stage of production, and any defective items are promptly removed from circulation. This unwavering commitment to quality ensures that our products consistently meet high standards.

Additionally, the glasses’ temples are coated with an anti-allergy layer, offering protection against substance allergies for an enhanced customer experience.

discounts & promotions

Discounts Applicability

Enjoy Exclusive Savings on Handpicked Products – Clearly Stated on Every Page. No Limits on Discounts per Purchase, Avail Unlimited Savings Without Any Minimum Purchase Requirements.

Promotional Offers

Seamless Transmission of Promotional Offers to Every Customer, No Restrictions Apply. Our No Questions Asked Return Policy Ensures Every Customer’s Satisfaction, with Refunds Equivalent to the Promotional Amount.

general questions

Q. How is the quality of Sam & Marshall Products?

Sam & Marshall Eyewear guarantees the delivery of quality-checked and audit-approved products to every customer. Our commitment extends with a 7-day No Questions Asked Return Policy, ensuring customer satisfaction in the rare instance a product doesn’t meet expectations.

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Do you need Lens advice?

1.Stock Lens (FREE)

Stock lens are pre-fitted zero power lens that come with your eyeglasses. They do not have any special properties but can be used for general purposes but not as power lens or any protective lenses.

2. Blue-cut Lens with Zero
Power (*699/-)

  • Sam & Marshall’s Blue-cut lens with zero power blocks harmful rays from digital devices like T.V’s , Smartphones,Laptops etc. These lens filters out the blue-light and let your eyes relax and reduces the stress caused by digital devices on your eyes.
  • These lens are perfect for any laptop/smartphone user who wishes to take prevention from eyesight related diseases.

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NOTE: In case of any Prescription Eyeglasses/Sunglasses, no return/refund will be offered for customized lens. If wrong prescription values are entered at the time of order, or any other issue from customer end, the refund will not be done.

  • Single vision lenses are a type of glasses lens that correct vision for a single distance. That means that they work for people that are nearsighted or farsighted, but not for those who are both.
  • Denoting a lens having two parts each with a different focal length, one for distant vision and one for near vision.
  • These lens are similar to bifocals but do not have a seperation line in between. The power changes from point to point on lens

1. Hardcoat Lens(₹249)


Scratch resistant coating or hard coating provide lenses with durability and increased longevity. A high quality thermally cured hardcoat provides the best scratch resistance.

2. Antiglare Lens(₹399)


Scratch resistant coating or hard coating provide lenses with durability and increased longevity. A high quality thermally cured hardcoat provides the best scratch resistance.

3. Blue-Cut Lens(₹699)


Scratch resistant coating or hard coating provide lenses with durability and increased longevity. A high quality thermally cured hardcoat provides the best scratch resistance.

4. Photochromic Lens


Photochromic lenses are eyeglass lenses that darken when exposed to UV light and lighten when the UV light is removed. They are popular for outdoor activities as they provide protection from the sun's harmful UV rays while still allowing for clear vision in different lighting conditions. Photochromic lenses are available in both prescription and non-prescription forms and can be used for both eyeglasses and sunglasses.