Terms & Conditions
We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full & partial cancellation policy set for our customers as below:
Full Order Cancellation
Sunglasses
- a) Customers can cancel their order by logging into their account or can call customer care at +918178913109 or send an email to [email protected] to request for cancellation.
- b) Cancellation would be allowed only till the time the products have not been dispatched from warehouse. Post-dispatch, no cancellation is allowed.
Eyeglasses
- a) Customers can cancel their order by logging into their account or can call customer care at +918178913109 or send an email to [email protected] to request for cancellation.
- b) Cancellation would be allowed only till the time the products have not been dispatched from warehouse. Post-dispatch, no cancellation is allowed.
Cancellation Policy
We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full & partial cancellation policy set for our customers as below:
Full Order Cancellation
Sunglasses
- a) Customers can cancel their order by logging into their account or can call customer care at +918178913109 or send an email to [email protected] to request for cancellation.
- b) Cancellation would be allowed only till the time the products have not been dispatched from warehouse. Post-dispatch, no cancellation is allowed.
Eyeglasses
- a) Customers can cancel their order by logging into their account or can call customer care at+918178913109 or send an email to [email protected] to request for cancellation.
- b) Cancellation would be allowed only till the time the products have not been dispatched from warehouse. Post-dispatch, no cancellation is allowed.
Partial Order Cancellation
Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.
Offer Specific Cancellations
In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific cancellation rules of that particular offer.
Unethical Purchase & Cancellation Policy
- In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be cancelled whatsoever and WE will not be liable to pay any refund to the customers in all such cases.
- Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; WE reserve the right to charge a substantial return/cancellation fee from the user – which could also be the entire order amount, hence, no refund will be processed.
- At any point of time, if WE find that the Cool has been misused by a customer by falsifying the Email Id or Mobile Number; We will cancel the order and no refund will be paid.
Return & Replacement Policy
Eyeglasses & Sunglasses
- a) Sam & Marshall Eyewear offers a 7 day no questions asked return policy to all its customers.
- b) Customers can raise a return request by logging into their account or can call customer care at +918178913109 or send an email to [email protected] with order details.
- c) Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up.
- d) Post pick up, our QC team will verify if the product has not been used and is in good condition for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, we can deny refund to the customer.
- e) In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered for customized lens. If wrong prescription values are entered at the time of order, or any other issue from customer end, the refund will not be done.
- f) If it is observed that a user is placing multiple/bulk orders and is also returning the same; We reserve the right to charge a substantial return fee from the user.
- g) Any product can be replaced or returned only once. So, play it safe.
Offer Specific Returns
In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific return rules of that particular offer.
Return Policy in case of RTO
In case of RTO (Return to Origin) or if customer fails to accept the delivery of the product, We reserve the right to levy 50% of the order amount as charges towards lenses. This is because all our lenses are tailor-made for every customer and in case of non-acceptance of the order, they become a wastage of cost, effort & material.
