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Terms and Conditions

We are committed to providing a seamless buying experience for our customers and have established a comprehensive full and partial cancellation policy outlined below:

Full Order Cancellation

Sunglasses
  • a) Customers may cancel their order by logging into their account or by contacting customer care at https://wa.me/+918178913109 , +918178913109, or sending an email to [email protected] to request cancellation.
  • b) Cancellation is only permitted until the products have not been dispatched from the warehouse. Post-dispatch, no cancellations are allowed.
Eyeglasses
  • a) Customers can cancel their order by logging into their account or by contacting customer care at https://wa.me/+918178913109 , +918178913109, or sending an email to [email protected] to request cancellation.
  • b) Cancellation is allowed only until the products have not been dispatched from the warehouse. Post-dispatch, no cancellations are allowed.

Cancellation Policy

We aim to offer a seamless buying experience with a smooth full and partial cancellation policy:

Full Order Cancellation

Sunglasses
  • a) Customers can cancel their order by logging into their account or by contacting customer care at https://wa.me/+918178913109 , +918178913109, or sending an email to [email protected] to request cancellation.
  • b) Cancellation is allowed only until the products have not been dispatched from the warehouse. Post-dispatch, no cancellations are allowed.
Eyeglasses
  • a) Customers can cancel their order by logging into their account or by contacting customer care at https://wa.me/+918178913109 , +918178913109, or sending an email to [email protected] to request cancellation.
  • b) Cancellation is allowed only until the products have not been dispatched from the warehouse. Post-dispatch, no cancellations are allowed.

Partial Order Cancellation

Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.

Offer Specific Cancellations

Refer to the offer’s detailed T&Cs page for specific cancellation rules for that particular offer

Unethical Purchase & Cancellation Policy

In case of any purchase made through unethical means or by taking advantage of a technical glitch, or misusing the offer terms/guidelines/codes, the particular order/s will be canceled, and no refund will be provided. Additionally, for users placing multiple/bulk orders and returning/canceling the same, we reserve the right to charge a substantial return/cancellation fee, potentially the entire order amount. If we find that a customer has misused the offer falsifying the Email ID or Mobile Number, we will cancel the order, and no refund will be processed.

Return & Replacement Policy

Eyeglasses & Sunglasses

  • a) Sam & Marshall Eyewear offers a 7-day no-questions-asked return policy.
  • b) Customers can raise a return request by logging into their account, calling customer care at https://wa.me/+918178913109 , +918178913109, or sending an email to [email protected] with order details.
  • c)After the return request, customers need to pack the entire product, including packing material, invoice, and all accessories, and keep it ready for pick-up
  • d) Our QC team will verify if the product has not been used and is in good condition. If the product is found damaged, in used condition, or any accessory is missing, we reserve the right to deny a refund.
  • e) For Eyeglasses/ Prescription Sunglasses, no return/refund will be offered for customized lenses. If wrong prescription values are entered at the time of order or any other issue from the customer’s end, a refund will not be processed.
  • f) If a user places multiple/bulk orders and returns the same, we reserve the right to charge a substantial return fee.
  • g) Any product can be replaced or returned only once.
  • h) All COD charges are non-refundable.

Offer Specific Returns

Refer to the offer’s detailed T&Cs page for specific return rules for that particular offer.

Return Policy in case of RTO

In case of RTO (Return to Origin) or if the customer fails to accept the delivery, we reserve the right to levy 50% of the order amount as charges towards lenses. This is because all our lenses are tailor-made, and non-acceptance results in a waste of cost, effort, and material.

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Do you need Lens advice?

1.Stock Lens (FREE)

Stock lens are pre-fitted zero power lens that come with your eyeglasses. They do not have any special properties but can be used for general purposes but not as power lens or any protective lenses.

2. Blue-cut Lens with Zero
Power (*699/-)

  • Sam & Marshall’s Blue-cut lens with zero power blocks harmful rays from digital devices like T.V’s , Smartphones,Laptops etc. These lens filters out the blue-light and let your eyes relax and reduces the stress caused by digital devices on your eyes.
  • These lens are perfect for any laptop/smartphone user who wishes to take prevention from eyesight related diseases.

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NOTE: In case of any Prescription Eyeglasses/Sunglasses, no return/refund will be offered for customized lens. If wrong prescription values are entered at the time of order, or any other issue from customer end, the refund will not be done.

  • Single vision lenses are a type of glasses lens that correct vision for a single distance. That means that they work for people that are nearsighted or farsighted, but not for those who are both.
  • Denoting a lens having two parts each with a different focal length, one for distant vision and one for near vision.
  • These lens are similar to bifocals but do not have a seperation line in between. The power changes from point to point on lens

1. Hardcoat Lens(₹249)


Scratch resistant coating or hard coating provide lenses with durability and increased longevity. A high quality thermally cured hardcoat provides the best scratch resistance.

2. Antiglare Lens(₹399)


Scratch resistant coating or hard coating provide lenses with durability and increased longevity. A high quality thermally cured hardcoat provides the best scratch resistance.

3. Blue-Cut Lens(₹699)


Scratch resistant coating or hard coating provide lenses with durability and increased longevity. A high quality thermally cured hardcoat provides the best scratch resistance.

4. Photochromic Lens


Photochromic lenses are eyeglass lenses that darken when exposed to UV light and lighten when the UV light is removed. They are popular for outdoor activities as they provide protection from the sun's harmful UV rays while still allowing for clear vision in different lighting conditions. Photochromic lenses are available in both prescription and non-prescription forms and can be used for both eyeglasses and sunglasses.